At White World Expeditions, we understand that plans can change, and we aim to accommodate our customers to the best of our abilities. Below, you will find our Cancellation and Refund Policy to provide you with clarity and transparency regarding our procedures:
Cancellation by Participants:
Cancellation 30 days or more prior to the trip: If you decide to cancel your reservation 30 days or more before the scheduled trip date, you are eligible for a full refund minus a 10% processing fee.
Cancellation between 15 and 29 days prior to the trip: If you cancel your reservation between 15 and 29 days before the trip, you will receive a 50% refund of the total trip cost.
Cancellation 14 days or less prior to the trip: Unfortunately, if you cancel your reservation 14 days or less before the trip, we will not be able to provide a refund. However, you can transfer your reservation to another individual or choose an alternative trip date, subject to availability.
Cancellation by White World Expeditions:
While we make every effort to ensure that your adventure goes as planned, we reserve the right to cancel a trip due to unforeseen circumstances such as adverse weather conditions, natural disasters, or any other circumstances beyond our control. In the event of such a cancellation, we will offer you the following options:
a. Rescheduling: We will do our best to reschedule your trip for a later date that is convenient for you. If this is not possible, we will provide you with an alternative trip option of equal or lesser value.
b. Refund: If rescheduling or choosing an alternative trip is not feasible, we will provide a full refund of your trip cost.
If you fail to show up for your trip without prior notice or if you arrive late and miss the scheduled departure, you will not be eligible for a refund.
To request a refund, please contact us via email or phone, providing your booking details and reason for cancellation. Refunds will be processed within 7-10 business days, and the funds will be returned using the same method of payment you used to book the trip.
Any additional costs incurred due to changes in the itinerary made at your request, such as date changes, changes in group size, or trip customization, may be subject to additional charges or fees.
We highly recommend that participants obtain travel insurance to cover unforeseen circumstances that may lead to cancellations.
White World Expeditions reserves the right to amend this Cancellation and Refund Policy as necessary. However, any changes will be communicated to customers in a timely manner.
Please feel free to reach out to us if you have any questions or require further clarification regarding our policy. We are here to assist you and ensure that your experience with us is enjoyable and hassle-free.
Thank you for choosing White World Expeditions for your adventure in Rishikesh, Uttarakhand.
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